Returns & Exchanges
At Pronto Shoes, we want you to step out in confidence, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in original packaging. If your new pair isn't the perfect fit, our streamlined process ensures a quick resolution so you can get back on your feet.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes back in their original branded box and secure them inside a shipping mailer to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing